The general questions tab will link you to the external support website, which is where you'll need to file account-related petitions and the like. The first one is pretty self-explanatory and needs no elaboration. You'll be presented with a menu listing four options: FAQ, general questions, feedback, and report. The in-game support menu is fairly robust and accessible via the support desk link on the main menu tab. To test it out, I elected to file both an in-game petition and a support website ticket. Seeing as this was my first real attempt at an online Square-Enix title (I don't count the multiple Final Fantasy XI trials that failed to hook me over the years), I had no idea what to expect in terms of customer service.
Also, during my time as a fisherman, I met several kindred souls who shared my affinity for particular fishing spots and who (when not angling their way up the progression ladder) took the time to congratulate me on level-ups and the like. More than once, I was approached by random roleplayers (mostly around the camps and aetheryte locations that seem to be social hubs) who initiated some fun exchanges that I was loathe to break with OOC questions.
You can take part in up to eight linkshells simultaneously, and they function mostly like global channels do in other games.ĭespite my inability to get any definitive answers to my questions via spatial chat, it wasn't a complete loss. Joining a linkshell - the game's guild/chat channel hybrid - is almost mandatory for connecting with your fellow players and tackling FFXIV's learning curve. Those poor souls flitting around and attempting to communicate in spatial or /shout are likely to be turned off (at least initially), as responses are few and far between despite the large number of players rushing about the game's hub locations. As it turns out, this has more to do with the game's goofy design than the community itself. At first blush, you might think it's comprised of some of the most unfriendly, solo-focused MMO players in the short history of the genre. Final Fantasy XIV's community is an interesting construct.